Frequently Asked Questions Laybuy
Looking to buy now and pay later with weekly instalments over six weeks? Interested in finding out more about Laybuy? We’ve got all you need to know.
Here’s what you need to know about eligibility, returns, safety features and much more.
What is Laybuy?
Laybuy is a buy now and pay later product that prides itself on providing their customers with the products they want now and allowing them to repay in six easy to afford, interest-free payments. Laybuy is available both online and in-store.
How does Laybuy work?
Laybuy works by allowing the customer to make purchases when they need to, spreading the costs of their purchase equally over six instalments. The first payment is equal to just one-sixth of your total on the day of purchase. After that, the remaining balance is repaid in 5 weekly instalments.
How much does Laybuy cost?
With Laybuy there are no upfront costs or interest of any kind. However it is worth mentioning that alike to many other buy and pay later brands, you may incur a late repayment fee if you fail to keep up with your payments.
Will they check my credit?
Yes, when you sign up to use Laybuy, they will perform a credit check to assess your creditworthiness and your affordability to ensure that they are lending responsibly.
How do I increase my Laybuy credit limit?
Credit limit by your creditworthiness and affordability when you sign up. After that Laybuy will then review customer's limits every 2 to 3 months to see if they are eligible for an increase. Alternatively, you can also contact Laybuy directly if you wish them to review your limit manually.
Will Laybuy affect my credit score?
Laybuy will only impact your credit report and score if you fail to keep up with your weekly repayments, which are automatic weekly payments taken from your nominated card.
How do I make a repayment?
When you check out and choose Laybuy as your payment method, you’ll need to decide your plan, choose your payment day and to make a deposit equal to one-sixth of your purchase total. The remaining 5 payments will be taken weekly as follows;
- 1st payment: one-sixth of your total on the day of purchase
- 2nd payment: one-sixth of your total 1 week after purchase
- 3rd payment: one-sixth of your total 2 weeks after purchase
- 4th payment: one-sixth of your total 3 weeks after purchase
- 5th payment: one-sixth of your total 4 weeks after purchase
- 6th payment: one-sixth of your total 5 weeks after purchase
Including a payment schedule, you can also make manual repayments by logging into your account and making additional payments at no extra cost.
Your outstanding balance and payment schedule can be viewed at any time by signing in to your Laybuy account.
How do I return a purchase?
Standard returns process and refunds will be processed with the retailer with who you made the purchase with, as they would with any other payment method. Once your refund has been processed with the retailer, they will then refund Laybuy and any outstanding payments will be cancelled or adjusted.
If you have already made repayments, your debit or credit card you signed up with will be refunded.
Is Laybuy safe?
Laybuy has a Responsible Lending policy they follow and abides by a strict code of conduct to protect customers to ensure that no-one borrows more than they can afford.
What will I need when I sign up?
When you sign up for your account, you will need to provide some account information including;
- A full name
- UK billing address
- Email address
- Mobile number
- Valid UK Credit or Debit card
In order to be eligible to check out with Laybuy, you must be at least 18 years old.
What happens if I cannot make a repayment?
When you sign up, you will be able to choose a repayment day of your choice to ensure you'll have enough money to make your next instalment. If you do not have cash in your account and you miss a repayment, you will be charged a late payment fee.
If you believe that you may not be able to make a repayment, you can get in contact with Laybuy to discuss your options before your payment is due.
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