Frequently Asked Questions Clearpay
Looking for a flexible and interest-free way to shop online and in-store? Interested in finding out more about the Clearpay payment service?
Here’s what you need to know about eligibility for Clearpay, returns, safety features and much more.
Who are Clearpay?
Clearpay is a Buy Now Pay Later brand that is part of the After Touch Group, who also owns their Australian counterpart company Afterpay. Clearpay allows buyers to split the costs of their online purchases into four easily repayable interest-free instalments. Allowing customers to spread the costs of their shopping over 6 weeks without any interest.
How does Clearpay work?
Shoppers who choose to pay with Clearpay when will be able to split the costs of their purchase into four easy to manage payments. Customers are asked to make the first payment at the time of purchase for 25% of their purchase when they check out. The other remaining three payments are taken fortnightly.
The service may not available for the purchases of gift cards, preorder and subscription products.
How much does Clearpay cost?
Clearpay charge retailers to offer Buy Now Pay Later as a payment option for their customers. Shoppers who use Clearpay are no required to pay any additional fees or interest. However, should customers be late making a scheduled repayment or miss a payment completely, late fees will be added to your account.
Will Clearpay check my credit?
All applications and orders are subject to Clearpay’s approval. Repayment capability assessments and identification checks are carried out to ensure you can afford to make the payments you have agreed. Protecting customers against affordability issues and late fees. If you do have any outstanding debts or fees, your application could be rejected.
How do I make a repayment?
An automatic repayment system will automatically take the Clearpay instalments from the card that you signed up to be your payment method.
As well as this, you can also make manual repayments via your account. Should you wish to make any additional repayments in addition to your instalments or if you want to repay the total amount early.
How does the Clearpay Payment Schedule work?
Clearpay works by letting customers who use them when they checkout to buy now and pay later. Customers are required to make their first payment of 25% at the time of their purchase. The three remaining Clearpay payments are then debited automatically from the card they signed up with, in equal repayments every two weeks.
How do I return a purchase?
If you wish to return all or part of your order, this falls under the responsibility of the retailer with who you made the purchase. Their standard returns process will apply. Once your return has been processed, Clearpay will be refunded and adjust your payments after that accordingly. If you have already made repayments, the card you used for your payments will be refunded.
Are there any safety features?
Clearpay takes responsibility for lending safely seriously. Due to this, they have created a code of conduct that they are required to follow to prevent customers against affordability issues and debt.
When customers begin using the service, they will at first be given a small spending limit. The limit increases once they have demonstrated their ability to use the Clearpay payment method responsibly.
To keep using the service, shoppers will need to ensure that they keep up with their fortnightly repayments. Their failure to do so may affect their ability to checkout with this method in the future.
Clearpay is a PCI DSS Level 1 certified compliant Service Provider organisation.
What will I need when I sign up?
In order to sign up for Clearpay, you will need to do the following;
- Be 18 years old or older
- Provide a valid email address and telephone number
- Have a valid UK Debit or Credit payment card
- A UK billing address
- Be able to enter a legally binding contract
- Provide valid photo ID
- Current UK resident for at least 3 years
What happens if I cannot make a repayment?
If you miss your repayments as stated in your Clearpay payment purchase agreement, you will incur late payment fees. You will be asked to repay your purchase and any fees you have accrued before you can use the service again.
Late and missing repayments may affect your ability to be able to use this product as your payment option in the future.
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